Shipping policy
SHIPPING POLICY
PPF LLC ships orders worldwide.
ORDER PROCESSING
Orders are normally processed within 1–2 business days after payment is successfully completed.
Processing includes order verification, inspection, packaging, and preparation for dispatch. Business days exclude weekends and public holidays.
During unusually busy periods, processing may take longer. A tracking email does not necessarily mean that the carrier has already scanned or collected the package.
ESTIMATED DELIVERY
Estimated delivery is 3–7 business days after dispatch for worldwide orders.
This delivery window is an estimate and not a guaranteed arrival date. Delivery may take longer because of:
• Carrier delays;
• Customs or border processing;
• Severe weather or transportation disruption;
• Public holidays or peak shopping periods;
• Remote delivery destinations;
• Incorrect or incomplete delivery information; or
• Events outside the reasonable control of PPF LLC.
Business days exclude weekends and public holidays.
ORDER TRACKING
When tracking is available, tracking information will be sent to the email address provided during checkout.
Tracking information may take time to activate after dispatch. Some carriers do not scan a shipment immediately after receiving it.
CUSTOMS, DUTIES, AND IMPORT CHARGES
International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.
Unless otherwise stated during checkout or required by applicable law, these charges are the customer’s responsibility. PPF LLC does not control charges imposed by customs authorities.
ADDRESS CHANGES
Customers are responsible for providing complete and accurate delivery information.
Contact support@eupostprofix.com immediately if an address needs to be corrected. We will try to assist, but we cannot guarantee an address change after processing or fulfillment has begun.
CANCELLATIONS
Contact us as soon as possible to request cancellation. We cannot guarantee cancellation after processing or fulfillment has begun.
Once an order has been dispatched, it cannot be cancelled in transit. The Refund and Return Policy will then apply.
DELIVERY ISSUES
If tracking shows an unusual delay, loss, or delivery issue, contact support@eupostprofix.com so that we can investigate with the carrier.
A carrier’s “delivered” scan does not automatically determine the outcome of a claim. We will review the order information, tracking details, delivery address, and available carrier evidence.
CONTACT
For tracking or delivery assistance:
Support normally responds within 24–48 business hours, Monday through Friday.