Refund policy
REFUND AND RETURN POLICY
We offer a 45-day return period beginning on the date your order is delivered.
RETURN ELIGIBILITY
Products may be opened and carefully tried. To qualify for a return, the product must be complete, reasonably clean, and returned with all included parts and accessories. Proof of purchase is required.
We may decline a return if the product:
• Is returned more than 45 days after delivery;
• Has been damaged through misuse, neglect, alteration, or improper care;
• Is incomplete or missing included parts; or
• Was not purchased directly from our store.
STARTING A RETURN
Contact support@eupostprofix.com before sending a product back.
If the return is accepted, we will provide the applicable return address and return instructions. Products returned without prior authorization may not be accepted.
Do not send returns to the business address listed on our website unless our support team specifically instructs you to do so.
RETURN SHIPPING
For ordinary returns, the customer is responsible for return-shipping costs.
If a product arrives damaged, defective, or incorrect, contact us promptly with the order number and photographs where practical. PPF LLC will provide an appropriate remedy and cover reasonable return-shipping costs when a return is required because of our error.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect the order after delivery. Contact support@eupostprofix.com promptly if the product is damaged, defective, or different from what was ordered so that we can evaluate the issue and provide an appropriate solution.
EXCHANGES
The fastest way to exchange a product is to request a return for the original product. Once the return is accepted, a separate order may be placed for the replacement product.
CANCELLATIONS
Contact us as soon as possible if an order needs to be cancelled. We cannot guarantee cancellation after processing or fulfillment has begun. If an order has already been dispatched, the standard return procedure applies.
REFUNDS
We will inspect an authorized return and notify the customer whether the refund has been approved.
Approved refunds will be issued to the original payment method, normally within 5–10 business days after approval. Banks and payment providers may require additional time to post the credit.
If more than 15 business days have passed since refund approval, contact support@eupostprofix.com.
Original shipping charges are not refundable unless the return results from our error or applicable law requires otherwise. We do not charge a restocking fee.
EUROPEAN UNION AND OTHER CONSUMER RIGHTS
Customers in the European Union may have a statutory right to withdraw from an eligible distance purchase within 14 days without providing a reason. Similar mandatory rights may apply in other jurisdictions.
Our 45-day return policy is provided in addition to applicable statutory rights. Nothing in this policy limits any mandatory consumer guarantee, cancellation right, conformity right, warranty, or legal remedy that cannot lawfully be excluded.
CONTACT
Questions about returns or refunds may be sent to: